Animal doctor's guide to managing humans
Course purpose:
To enable veterinarians to improve their professional relationships with clients, colleagues and staff members by focusing on inter-personal soft skills.
CPD point allocation: 20 points (AC/1407/23)
Course format: Fully online (20 hours)
Course completion self-paced but must be completed within the 8 week course period (Theory and practical
components via video and written assessments)
Course dates: Open from 5 October - 29 November 2025
Course facilitator: Dr Marguerite Aitchison
Cost: R 5000.00 excl. VAT (Not registered for VAT)
Course topics
Social skills and their advantages
Written communication
Verbal communication
Body language
Empathy, consideration and managing expectations
Patience, emotional intelligence and self-care
Staff relationships
Financial discussions
Resolving disputes
Emergencies, bad news and euthanasia